Refund Policy

We understand that after extensive troubleshooting or multiple replacements, things may not go as expected, and you may wish to return your devices. We've got you covered for up to 90 days from the day of receipt to return your unit(s) for a refund.

Please note: shipping and handling fees are no longer covered by PowerX, and restocking fees may be assessed.

• For a full refund, all returns must be in good working condition and include all items that were delivered to you, including the product packaging. Any damage caused to devices that are not from a defect in craftsmanship will not be accepted for a refund.
    - At our discretion, we may charge you a restocking fee not to exceed $9 (Nine Dollars) USD for missing items such as cables, manuals, sensors, power adapters, or items that we determine are damaged or require service; this includes packaging.
• If your return is accepted within the return period, we will refund your purchase price less any applicable restocking fees not to exceed $9 (Nine Dollars) USD.
• Shipping and handling are to be paid for by the customer.

• Contact our customer support team at support@powerx.co with subject line "RETURN". They will provide you with an RMA form.
• Please follow the RMA request form’s instructions carefully.
• You must provide us with your tracking number once the item has been shipped. Failure to do so will cause a delay in processing your return.

Once we have received your return, our returns team will inspect the devices for any damage or missing items. After the inspection is complete, we will process your refund minus any applicable restocking fees. Please allow 14 - 20 days for your return to be processed by the team and for a refund to be issued.

Support can be reached by Text, Email, or Chat (availability times vary.)

 

Standard one-year manufacturer warranty

The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt.

Warranty Limitations

This warranty does not include:

-Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use

-Any condition resulting from incorrect or inadequate maintenance or care Damage resulting from misuse, abuse, negligence, accidents, or shipping damage

-Dissatisfaction due to buyer’s remorse

-Normal wear and tear

-Damages incurred during transportation

-Damages incurred during assembly or maintenance

-Any used, previously displayed items

The Company makes no express warranty or condition whether written or oral and the company

expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, the Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this limited warranty may not apply to the Purchaser.

 For consumer transactions, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser.

All warranty claims must be filed by the consumer to the retailer of this product, who in turn is to

contact the manufacturer regarding any warranty return or replacement. We will not handle claims from the consumer directly unless the product is purchased directly through us. Please retain invoices for a minimum of one year for warranty purposes.

Claim Procedures

-Claims for defective merchandise must be made within ONE year from the invoice date. Claims for

missing parts must be made within 30 calendar days after the merchandise is received.

-Any claim for defective merchandise returns must be packed in original packaging

-We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field

-Pictures are required to claim defective merchandise, along with a copy of the original invoice

If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible.

-This warranty gives you specific legal rights. You may have other rights, which vary from state to state.